Owner Frequently Asked Questions

  • Q: Are you licensed?

    A: Our property managers are licensed real estate agents.
  • Q: Can I reach you after hours?

    A: Yes, at the discretion of your property manager. We typically respond quickly to email and phone calls but may wait until business hours to do so. We respond 24/7 to leasing and maintenance calls.
  • Q: Can you put the money directly into my account?

    A: Absolutely. We offer direct deposit to our owners and the funds will be in your bank account typically within 24 hours.
  • Q: Do I get to see the lease or sign it?

    A: As agent to our owners, we typically sign the lease on the owner’s behalf. The lease is between the tenant (lessee) and owner (lessor). If the owner prefers to sign the lease, we can arrange that outside of our normal online e-signature capability.
  • Q: Do you sell real estate too?

    A: Yes, we have a real estate brokerage division. We can help you find properties for your portfolio and sell properties you no longer wish to hold.
  • Q: How and when do I get my checks?

    A: We pay owners on or around the 10th of the month. Direct deposit is typically a 24 hour turn around. Large multi family community owners may be paid later in the month or at month end, depending on the size of the community and the owner’s reporting preference.
  • Q: How is rent collection handled?

    A: Our tenants have the ability to pay online, through the tenant portal. They have the option to pay by cash through our cash pay card, and they can even use their cell phone app to pay their rent on the go. We make it convenient and easy for our residents to pay us.
  • Q: How long of a lease do you sign?

    A: We typically sign a 12 month lease with our tenants.
  • Q: How much security deposit do you charge the tenant?

    A: Usually around one month’s rent and is based on the applicant screening results and the owner’s preference.
  • Q: How soon can you start managing my property?

    A: Yesterday! As soon as we have a signed management agreement we will go to work for you.
  • Q: What type of properties do you manage?

    A: Single family, including condominiums, multi family apartment communities and commercial retail centers and office parks.
  • Q: What type of reports do I get and how often?

    A: Monthly owner statements, including copies of work orders and paid vendor invoices. Many owners request additional reports such as rent roll, delinquency reports, and income statements. We personalize your monthly owner packets accordingly, based on your preferences.
  • Q: Who holds the tenant security deposit?

    A: Tenant security deposits are held in a non-interest bearing escrow account at Grow Financial. The owner has the option to hold the security deposit.